Refund Policy
Last updated 7 November 2026
- Catalyst itself is free. Only coin packs, the battle pass and Catalyst Plus cost money.
- The price you see is the price you pay, taxes included - no fees added at checkout.
- Something you paid for doesn't work as described? You get it fixed or your money back.
- Catalyst Plus can be cancelled any time, and stays until the end of the month you paid for.
1. Changing your mind (EU and UK)
You normally have 14 days to withdraw from an online purchase. Coins, items and the battle pass are digital content delivered the moment you buy them, so at checkout you are asked to agree to that and to confirm you lose the right once delivery starts. Anything not yet delivered can still be withdrawn from, in full.
2. When something doesn't work
If something you paid for doesn't arrive or doesn't work as described, we fix it, give you a fair replacement, or refund you. This is your legal right and nothing on this page takes it away.
3. Catalyst Plus
Catalyst Plus renews monthly until you cancel. Cancel at any time: it stays active until the end of the period you paid for and is not charged again. We tell you before a price change, and you can cancel before it applies.
4. Items we stop offering
If we permanently stop offering a paid item you bought, you get a fair alternative or a refund where the law requires it.
5. Everything else
Apart from the above, purchases are final. A chargeback or payment fraud may remove the items bought. To ask for a refund, write to catalystclientsupport@gmail.com with your Minecraft name and what you bought. The full rules are in our Terms of Service.